FFBML Recognized as a LendingTree Q3 2025 Top 10 Rated Lender for Customer Service in Mortgage Lending

At First Federal Bank Mortgage Lenders (FFBML), delivering an exceptional mortgage experience is at the core of everything we do. We are proud to share that FFBML has been recognized by LendingTree as a Q3 2025 Top 10 Rated Lender for Customer Service in Mortgage Lending*—an honor driven by direct customer feedback.

Home Lending - Top 10 - External - Q3

What This Recognition Means

LendingTree’s Top Rated Lender awards highlight mortgage lenders who consistently earn high ratings for service, communication, and overall borrower satisfaction. Being named a Top 10 Rated Lender reflects our team’s dedication to guiding borrowers with clarity, responsiveness, and professionalism throughout the mortgage process.


This recognition is particularly meaningful because it is based on verified customer reviews. It represents real experiences from borrowers who trusted FFBML to help them navigate one of the most important financial decisions of their lives.

“This recognition is especially meaningful because it is driven directly by customer feedback,” said Mike Zerr, Vice President of Consumer Direct Marketing at First Federal Bank. “Our team is dedicated to putting borrowers first, and this honor reflects the care, professionalism, and service our loan officers and support staff provide every day.”

 

A Customer-First Mortgage Experience

At FFBML, we believe great customer service starts with listening. Our loan officers and support teams take the time to understand each borrower’s goals and provide personalized solutions designed to fit their unique needs. From initial inquiry through closing, we focus on transparency, timely communication, and proactive support.


We continue to invest in both technology and training to ensure our clients receive a smooth, efficient process without sacrificing the personal attention they deserve.

Thank You to Our Customers and Team

This achievement would not be possible without the trust of our customers and the dedication of our team members. Their commitment to service excellence is what sets FFBML apart and makes recognition like this possible.

Looking Ahead

As we move forward, FFBML remains focused on raising the bar for customer service in mortgage lending. Whether you are buying your first home, refinancing, or exploring new opportunities, our team is here to help every step of the way.

 

*Based on verified customer reviews collected during Q3 2025; rankings may change over time. Individual experiences and results may vary.

The content on this site is intended for informational purposes only and should not be considered accounting, legal, tax, or financial advice. First Federal Bank recommends that customers conduct their own research and consult with professional legal and financial advisors before making any financial decisions. Links to third-party websites may be provided for your convenience; however, First Federal Bank does not guarantee the reliability, accuracy, or safety of the information, products, or services offered on these external sites. We are not liable for any damages resulting from the use of these links, and we do not investigate, verify, or endorse the content or opinions expressed on any third-party sites.

Bonus Tip: Speak with a Mortgage Lender Early

About the Author

First Federal Bank Mortgage Lenders

First Federal Bank Mortgage Lenders

We’re honored to be your partner in the homebuying process. And like any good relationship, it helps to know who you’re working with. A home is the most important purchase we can make in a lifetime. At FFB, we’re built to deliver exceptional customer service from your first call to your closing day and beyond. First Federal Bank has helped families find the right loan to fit their needs for decades.