At First Federal Bank Mortgage Lenders (FFBML), delivering an exceptional mortgage experience is at the core of everything we do. We are proud to share that FFBML has been recognized by LendingTree as a Q3 2025 Top 10 Rated Lender for Customer Service in Mortgage Lending*—an honor driven by direct customer feedback.
LendingTree’s Top Rated Lender awards highlight mortgage lenders who consistently earn high ratings for service, communication, and overall borrower satisfaction. Being named a Top 10 Rated Lender reflects our team’s dedication to guiding borrowers with clarity, responsiveness, and professionalism throughout the mortgage process.
This recognition is particularly meaningful because it is based on verified customer reviews. It represents real experiences from borrowers who trusted FFBML to help them navigate one of the most important financial decisions of their lives.
“This recognition is especially meaningful because it is driven directly by customer feedback,” said Mike Zerr, Vice President of Consumer Direct Marketing at First Federal Bank. “Our team is dedicated to putting borrowers first, and this honor reflects the care, professionalism, and service our loan officers and support staff provide every day.”
At FFBML, we believe great customer service starts with listening. Our loan officers and support teams take the time to understand each borrower’s goals and provide personalized solutions designed to fit their unique needs. From initial inquiry through closing, we focus on transparency, timely communication, and proactive support.
We continue to invest in both technology and training to ensure our clients receive a smooth, efficient process without sacrificing the personal attention they deserve.
This achievement would not be possible without the trust of our customers and the dedication of our team members. Their commitment to service excellence is what sets FFBML apart and makes recognition like this possible.
As we move forward, FFBML remains focused on raising the bar for customer service in mortgage lending. Whether you are buying your first home, refinancing, or exploring new opportunities, our team is here to help every step of the way.
*Based on verified customer reviews collected during Q3 2025; rankings may change over time. Individual experiences and results may vary.